FAQ’s

How do I volunteer to drive?

First, please find your local provider in our ITN network. If there isn’t one in your area, search the Rides in Sight database of 10,000 transportation providers. You may also register to receive updates from America’s Volunteer Driver Center, coming soon.

If there is no provider in your vicinity, consider starting your own community-based, nonprofit transportation solution. The Community in the Cloud walks you through the entire process.

I, or someone I know needs transportation. What do I do?

Visit Rides In Sight, ITNAmerica’s searchable online database with 15,000 public and private transportation options across the country, or call the toll-free hotline (855-607-4337) for free personalized service from trained staff.

Contact Us.

How can I learn more about ITNCountry?

By transforming traditional transportation software into a cloud-based solution that incorporates all the elements of a successful mobility program, ITNCountry is truly a first-of–its–kind platform designed to streamline operations from marketing to reporting. Contact us to discuss your community’s transportation needs and learn how ITNCountry can help. 

How do I start a Community Mobility Program? 

Mobility is crucial to quality of life. Affordable, easy-to-use, and flexible transportation options are essential for accessing work and health care services, establishing and maintaining social and family contacts, and preserving independence.

With every community choosing its own name, hours of operation and service area, ITNCountry is a dynamic, customizable platform allows you to address the transportation needs of your rural and small community, particularly the needs of older adults and people with mobility challenges. Any community can implement ITNCountry, run as an

independent nonprofit or as a program within an existing nonprofit or government organization. Every community may decide whether to deliver rides for free or to charge a fare. If your community does charge a fare, you may take advantage of ITNAmerica’s award-winning payment methods and Personal Transportation Accounts. These digital transportation wallets store volunteer driving credits, equity from vehicles traded for rides, co-payments from local businesses, healthcare providers, and third-party payers, and traditional currency.

If you are interested in learning how to start an ITNCountry transportation program in your community, please take advantage of our free user-friendly online courses.

Contact us to learn more about starting your community mobility program.

Looking to update your current transportation service or mobility program?

If your community already has a transportation service, and you would like to learn more about how the ITNCountry platform can help you recruit volunteers, run more efficiently, or expand your service, please contact us. ITNCountry offers world-class technology for volunteer management, optimized routing, logistics, reporting, billing and communication with human support that can take your current transportation or mobility program to a new level.

Transportation powered by ITNCountry uses ITNRides 2.0 software, built on the Salesforce platform with routing algorithms specifically designed for nonprofit community-based transportation for older adults and people with mobility challenges. ITNRides benefits from ITNAmerica‘s 30 years of experience supporting more than 1.4 million rides. The software contains a 178-field research database with access to pre-made and customizable reports.

Enhanced services available to all include: additional software users, satisfaction surveys, financial services, and consulting for marketing, fundraising, and volunteer recruitment. Contact us to learn more.